What to Do if You Suspect a Pipeline Leak

Your personal safety should be your first concern.

  • In sweet (processed) gas areas, evacuate the area and try to prevent anyone from entering.
  • In sour (unprocessed) gas areas, stay inside (shelter in place) and preserve fresh air, unless otherwise instructed by emergency services personnel.
  • Abandon any equipment being used in or near the area.
  • Avoid any open flames.
  • Avoid introducing any sources of ignition to the area (such as cell phones, pagers, 2-way radios).
  • Do not start or turn off motor vehicles/electrical equipment. This could cause a spark.
  • Call 911 or contact local fire or law enforcement.
  • Notify the pipeline company.
  • Do not attempt to extinguish a natural gas fire.
  • Do not attempt to operate any pipeline valves.

If you observe any unusual or suspicious activity near our pipeline facilities or in the unlikely event an emergency occurs, please call us at any time using the toll-free numbers on the Emergency Contacts page.