Stakeholder Engagement
We believe strongly that our continued success is dependent on our ability to communicate with and engage our stakeholders – including customers, landowners, communities, government officials, regulators, non-governmental organizations, suppliers, analysts, media and shareholders. Every day, across the organization, our employees interact with a wide range of communities and stakeholders that are affected by our business. In each of these interactions, our goal is to demonstrate ourcharter values of win-win relationships, safety, respect for the individual, integrity, stewardship, initiative and high performance.
Our Stakeholder Engagement Principles, developed to guide our interactions, are as follows:
- We will be respectful of and considerate to all stakeholders.
- We will engage with those affected by our business.
- We will consider stakeholder-identified issues in our decision-making process.
- We will provide timely and accurate communication using accessible information and language.
- We will be transparent in our processes and communications.
Having established principles and knowing where, when and how to engage with external stakeholders is critical to our business success and demonstrates our commitment to making Spectra Energy the “Company of Choice.”
At Spectra Energy, we define our stakeholders as those who are, or could be, affected by our operations.
Expectations
|
Approach to Meeting Expectations
|
Expectations
|
Approach to Meeting Expectations
|
Expectations
|
Approach to Meeting Expectations
|
Expectations
|
Approach to Meeting Expectations
|
Expectations
|
Approach to Meeting Expectations
|
Expectations
|
Approach to Meeting Expectations
|
Expectations
|
Approach to Meeting Expectations
|
Expectations
|
Approach to Meeting Expectations
|
Expectations
|
Approach to Meeting Expectations
|
Expectations
|
Approach to Meeting Expectations
|
Below are highlights of our 2009 engagement activities with our stakeholders.
5,223Employees |
$782 millionWages paid and employee benefits provided |
$1.4 millionEmployee and retiree matched giving |
Engagement activities:
- Open-door policy
- Quarterly all-employee meetings
- Newsletters, senior leadership communications, intranet
- Employee resource networks
- Employee engagement and safety surveys
- Employee development conversations
1.3 million+Natural gas pro-ducers, industrial, commercial, utility and retail customers |
100% by revenueRenewal of US long-haul transmission contracts |
›98%Reliability at gathering and processing plants in Western Canada |
Engagement activities:
- Customer interviews, surveys
- Direct customer feedback
- Face-to-face meetings, newsletters
- Customer seminars, conferences and meetings
450,000Beneficial owners |
$1.32Earnings per share |
$631 millionDividends paid |
Engagement activities:
- Shareholder meetings, webcasts, quarterly conference calls
- Financial reporting
- Annual and Sustainability reports
- Annual shareholder meeting
$60 millionSupplier diversity spending |
7.5 millionTotal philanthropic giving |
28,000Volunteer hours |
Engagement activities:
- Community consultation and open houses
- Social and Environmental Impact Assessments
- Local publications and media
- Partnerships in local organizations
- Employee volunteerism
2 Countries7 provinces26 states |
$870 millionTaxes paid |
~4,000 Trillion btuClean natural gas delivered within North America |
Engagement activities:
- Delivering and managing regulatory compliance
- Dialogue with government regulators
- Engagement on key public policy and legislative issues
- Annual and Sustainability reports
For further information, please visit Stakeholder Engagement
- Toolkit
- Share
- Your Feedback
- PDF of Report