Management Approach – Product Responsibility Indicators
Responsible, reliable and safe operations that meet all regulatory requirements are essential in our drive to create superior and sustainable value. We are committed to managing our operations in a way that protects the safety, security, and health of our employees, our customers and the public. See Operate Safely, Reliably and Responsibly for more information on our management approach; our Scorecard and Health and Safety Performance Data Table for goals and performance; also see Customers, Stakeholder Engagement, Emergency Preparedness and Public Safety for additional context.
| Indicator | Description | 2010 Spectra Energy Response |
|---|---|---|
| Customer Health and Safety | ||
| PR1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvements | Health and safety impacts associated with the provision of natural gas gathering, processing, transmission and storage services are assessed from project design and construction through to operations and decommissioning. See Operate Safely, Reliably and Responsibly. We are dedicated to the safe operation of our facilities and to the protection of our employees, the public and the environment. See Public Safety and Union Gas Safety. |
| PR2 | Number of incidents on non-compliance with health and safety codes | None. |
| Product and Service Labeling | ||
| PR3 | Labeling information required by procedures | Our natural gas products and services are carefully regulated, and are provided in accordance with all laws and regulations. We also provide extensive Public Safety information through our "call before you dig" program, bill inserts, announcements, targeted mailings and our Web site. See the discussion of Asset Integrity and Reliability in our online sustainability report. |
| PR4 | Incidents of non-compliance with information and labeling | None. Spectra Energy is compliant with the labeling requirements for delivery of a bulk hazardous material (controlled products regulation). |
| PR5 | Practices and results of customer satisfaction surveys | See the discussion of our Customers in the Economic Section of our online sustainability report. Customer satisfaction is monitored and improvement targets are set at the business unit level. Results are not communicated externally. |
| Marketing Communications | ||
| PR6 | Programs for adherence to marketing regulations | Our marketing communications are consistent with all known standards. We work closely with our trade associations, such as INGAA and Canadian Gas Association, to promote transparent and accurate information about the benefits of natural gas and services. Natural gas facts are provided on our website, spectraenergy.com |
| PR7 | Incidents on non-compliance with regulations and voluntary codes | Our products and services are carefully regulated. We have no incidents of non-compliance with marketing communications. |
| Customer Privacy | ||
| PR8 | Number of substantiated complaints or breaches of customer privacy | None. |
| Compliance | ||
| PR9 | Fines paid for non-compliance with regulations and codes for use of products and services | None. |
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