Stakeholder Engagement

Q & A with Susan Waller, vice president of stakeholder outreach

How does Spectra Energy know what is important to its stakeholders?

We engage with stakeholders affected by our business to know what is important to them. We develop relationships with our neighbors where we work and live by listening to concerns and then taking appropriateaction.

Why is stakeholder feedback important to Spectra Energy?

Engaging with stakeholders allows us to see potential issues through a different lens, which in turn provides us with the opportunity to reach viable solutions more effectively.

Feedback exchange with stakeholders delivers the right solutions and the right responses to ensure public safety, provide reliable and responsible operations, and maintain stakeholders’ trust.

What are Spectra Energy and the industry doing in stakeholder engagement through Interstate Natural Gas Association of America (INGAA)?

Our CEO, Greg Ebel, is INGAA’s chairman this year and is guiding INGAA’s leadership role in many areas, including pipeline safety. INGAA and its members have committed to a series of voluntary steps to improve an already strong pipeline safety record. One of our five guiding principles is “We will engage our stakeholders—from the local community to the national level—so they understand and can participate in reducing risk.”

As chairman of INGAA’s Stakeholder Engagement and Outreach committee, I uphold our priority of two-way communication and actively promote land use planning and development near transmission pipelines.

For more information, please contact Susan Waller, vice president of stakeholder outreach, or Andrea Grover, director of stakeholder outreach.