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Emergency Information

If you observe any unusual or suspicious activity near our pipeline facilities, or in the unlikely event an emergency occurs, please call us at any time using the toll-free emergency contact numbers.

Any one of the following could be a sign of a leak:

  • Blowing or hissing sound
  • Dust blowing from a hole in the ground
  • Continuous bubbling in wet or flooded areas
  • Gaseous odor or rotten egg odor Dead or discolored vegetation in an otherwise green area
  • Flames, if a leak has ignited

If you observe any unusual or suspicious activity near Spectra Energy pipeline facilities, or in the unlikely event an emergency occurs, please call us at any time using the toll-free numbers listed under Emergency Contacts.

Your personal safety should be your first concern:

  • In sweet gas areas (mostly U.S.), evacuate the area and try to prevent anyone from entering.
  • In sour gas areas (mostly Canada), stay inside (shelter in place) and preserve fresh air, unless otherwise instructed by emergency services personnel.
  • Abandon any equipment being used in or near the area.
  • Avoid any open flames.
  • Avoid introducing any sources of ignition to the area (such as cell phones, pagers, 2-way radios).
  • Do not start or turn off motor vehicles/electrical equipment. This could cause a spark.
  • If you suspect natural gas has leaked into your house, evacuate immediately. Do not turn lights on or off, use the phone from the house or do anything that could produce a spark.
  • Call 911 or contact local fire or law enforcement.
  • Notify the pipeline company.
  • Do not attempt to extinguish a natural gas fire.
  • Do not attempt to operate any pipeline valves.

If you observe any unusual or suspicious activity near our pipeline facilities or in the unlikely event an emergency occurs, please call us at any time using the toll-free numbers listed under Emergency Contacts.