Spectra Energy Corp Headquarters

5400 Westheimer Court
Houston, TX 77056-5310
(713) 627-5400

Privacy Policy

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Privacy

This Privacy Policy (the "Policy") sets out the personal information practices for the Spectra Energy ("Spectra" or "we") Web site (the "Site").

We may update this Policy from time to time and you are responsible for reviewing the most current version of the Policy. The date of the last update to this Policy is at the end of the Policy. By continuing to use the Site, you accept any updates to this Policy.

What is Personal Information?

Personal information is any information about an individual who can be identified. This information includes facts about, or related to, the individual such as his or her name, address, e-mail address and details related to his or her investments.

How does the Site Collect My Personal Information?

The Site collects personal information from you by asking you to provide personal information such as your e-mail address in order to receive e-mail alerts or your name, contact information and details as to the nature of your inquiry when completing an information request on the Site.

We may permit our service provider hosting certain pages of our Site to collect personal information on our behalf and disclose the same to us.

Certain other information may be collected on the Site without your actively providing the information, by using various technologies, as described below.

IP Address

An IP Address is a number assigned to your computer by your Internet Service Provider so that you can access the Internet. We collect IP addresses on the Site. We use your IP address to audit use of the Site.

Cookies

Some pages on the Site use a technology called "cookies", which puts a bit of information on the hard drive of your computer, which stays there unless you delete the cookie. The Site uses cookies to enable the use of webcasts on the Site. We do not collect personal information through the use of cookies. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

Other Collected Data

Our server logs, maintained by Spectra and Thomson Financial, collect information such as IP addresses and monitor which pages of our Site were visited. This data does not identify individuals.

Can I Refuse or Withdraw My Consent?

You can refuse the collection of your personal information and, subject to certain legal restrictions and reasonable notice, withdraw your consent to the continued use or disclosure of personal information that Spectra has already collected from you. You should understand, however, that refusing or withdrawing your consent may result in us being unable to provide you with certain products or services. You can withdraw your consent at any time by writing to the address at the end of this Policy.

How Does Spectra Use and Disclose My Personal Information?

Personal information collected by Spectra will only be used or disclosed for purposes described in this Policy or for other purposes that we have informed you of at the time of collecting that information. Before your personal information will be used or disclosed for a new purpose, we will ask you for your consent, unless use or disclosure without your consent in the circumstances is otherwise permitted or required by applicable law, regulation or court order.

We may use personal information to respond to voluntary comments or requests for information that we receive from you, including requests to receive e-mail alerts.

We may also disclose personal information to related organizations and/or third parties, but only:

  • to related organizations in order to respond to your requests or inquiries;
  • to service providers we use to support our business, such as technical support and hosting and administration of the Site; or
  • where permitted or required by applicable law, regulation or court order.

How Does Spectra Protect My Personal Information?

We will only keep personal information for as long as it is needed for the purposes for which it was collected, or as otherwise required by any applicable laws. These records are kept private and confidential, stored in a secure location and accessible only by authorized staff. We also take measures to ensure that the integrity of this information is maintained and to prevent its being compromised, lost or destroyed. Personal Information may be processed or stored in the United States, Canada or another country and may be subject to the laws of that country.

How Can I Access and Correct My Personal Information?

You can ask to view your personal information by writing to the address provided at the end of this Policy. You can request that corrections be made where you can show that the information in our possession is incorrect or incomplete. Please note that under certain circumstances, you may not be permitted to view your records, such as where such disclosure would raise security, legal or confidentiality issues.

Links to Other Web sites

The Site may contain links to other Web sites. We are not responsible for the content or the privacy practices employed by other Web sites.

How Can I Get More Information About Spectra's Privacy Practices?

Please contact us in writing to 5400 Westheimer Ct., Houston, TX 77056, with any questions or concerns you have about this Policy or the handling of your personal information by Spectra. We will investigate and respond to your concerns about any aspect of our handling of personal information.

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